Refund & Cancellation Policy

Last Updated: August 12, 2026

At AGADIR ACTIVITIES GUIDE, we want to make booking tours and activities in Agadir, Taghazout, Essaouira and surrounding areas as simple and transparent as possible.

This Refund & Cancellation Policy explains when you may cancel a booking, when you may receive a refund, and what happens if an activity is cancelled or changed.

By making a booking through AGADIR ACTIVITIES GUIDE, you acknowledge and agree to this Refund & Cancellation Policy, together with the applicable booking conditions displayed on the activity page, booking confirmation and voucher.

1. Activity-Specific Cancellation Policy

Each activity listed on AGADIR ACTIVITIES GUIDE may have its own cancellation and refund conditions.

Before completing your booking, please carefully review the cancellation policy displayed on the activity page, during the booking process and/or on your booking confirmation or voucher.

Where an activity has a specific cancellation policy, that policy will apply to your booking.

If no different cancellation policy is stated, the standard cancellation policy described below will apply.

2. Standard Cancellation Policy

Unless otherwise stated on the activity page or booking confirmation:

Cancellation more than 24 hours before the activity

If you cancel your booking more than 24 hours before the scheduled start time, you are generally entitled to a 100% refund of the amount paid for the booking.

The cancellation must be received by AGADIR ACTIVITIES GUIDE before the applicable 24-hour cancellation deadline.

Cancellation within 24 hours

If you cancel your booking less than 24 hours before the scheduled start time, the booking will normally be non-refundable.

However, AGADIR ACTIVITIES GUIDE may, at its discretion and depending on the circumstances and the supplier's policy, offer a partial refund, rescheduling, credit or alternative solution.

No-show

If you do not attend the activity at the required meeting point and time, or if you fail to contact us or the activity provider within a reasonable period before the scheduled start time, the booking will normally be considered a no-show and will not be refundable.

This includes situations where the customer:

• Arrives after the activity has started;

• Misses the agreed pickup time;

• Does not attend the activity;

• Provides incorrect or incomplete pickup information;

• Cannot be reached at the telephone number provided during booking; or

• Does not follow the meeting-point or pickup instructions provided with the booking.

3. Cancellation by AGADIR ACTIVITIES GUIDE or the Activity Provider

Sometimes an activity may need to be cancelled because of circumstances beyond our reasonable control or because the activity provider is unable to operate the activity.

If an activity is cancelled by AGADIR ACTIVITIES GUIDE or the activity provider before it takes place, we will normally offer you one of the following options:

1. A full refund of the amount paid;

2. Rescheduling the activity to another available date or time; or

3. An alternative activity of comparable value, subject to your agreement.

If you choose an alternative activity with a higher price, you may be required to pay the difference.

If you choose an activity with a lower price, the applicable difference may be refunded where appropriate.

4. Weather Conditions and Safety

Many activities offered through AGADIR ACTIVITIES GUIDE take place outdoors, including quad biking, camel rides, horseback riding, boat trips, sandboarding, surfing and other adventure activities.

The activity provider may cancel, postpone or modify an activity when weather conditions, sea conditions, road conditions, safety concerns or other circumstances make it unsafe or impractical to operate.

Where the activity provider cancels the activity for these reasons, we will work with you and the provider to offer a refund, rescheduling or alternative solution, depending on the circumstances and the applicable activity conditions.

Minor weather changes that do not prevent the activity from operating normally will not automatically qualify for a refund.

5. Force Majeure and Circumstances Beyond Our Control

An activity may be affected by circumstances beyond the reasonable control of AGADIR ACTIVITIES GUIDE or the activity provider.

These circumstances may include, but are not limited to:

• Severe weather;

• Storms or dangerous sea conditions;

• Natural disasters;

• Government restrictions or official measures;

• Road closures;

• Strikes;

• Civil disturbances;

• Security incidents;

• Public health emergencies;

• Unexpected transportation disruptions; or

• Other exceptional circumstances that make the activity impossible or unsafe to operate.

Where an activity cannot reasonably be provided because of such circumstances, we will work with the activity provider to determine an appropriate solution, which may include rescheduling, an alternative activity or a refund.

6. Changes and Rescheduling

If you wish to change the date, time or number of participants on your booking, please contact AGADIR ACTIVITIES GUIDE as soon as possible.

Rescheduling requests are subject to:

• Availability;

• The activity provider's conditions;

• The requested new date and time;

• Any difference in price; and

• The specific cancellation and amendment conditions of the activity.

We cannot guarantee that every booking can be changed.

If the new booking has a higher price, you may be required to pay the difference.

7. Late Arrival

Customers are responsible for arriving at the meeting point or being ready for pickup at the time specified in the booking confirmation.

If you arrive late and the activity provider has already departed or the activity can no longer be provided, the booking may be treated as a no-show and may not be refundable.

We strongly recommend arriving at the meeting point at least 10–15 minutes before the scheduled departure or pickup time, unless the activity provider gives different instructions.

If you experience an unexpected delay, please contact us or the activity provider immediately using the contact information provided in your booking confirmation.

8. Incorrect Customer Information

Customers are responsible for providing accurate information when making a booking.

This may include:

• Full name;

• Telephone number;

• Email address;

• Number of participants;

• Pickup location;

• Hotel or accommodation details;

• Date and time; and

• Any other information required for the activity.

If an incorrect telephone number, email address, pickup location or other information prevents the activity provider from contacting you or providing the activity, AGADIR ACTIVITIES GUIDE may be unable to provide a refund.

9. Participation Requirements

Certain activities may have specific participation requirements, including requirements relating to:

• Minimum or maximum age;

• Weight or height;

• Driving licence requirements;

• Physical ability;

• Swimming ability;

• Health or fitness;

• Safety equipment;

• Clothing or footwear; or

• Other conditions specified by the activity provider.

These requirements will normally be displayed on the activity page or communicated before the activity.

If a customer is unable to participate because they do not meet a clearly stated participation requirement, the booking may be non-refundable.

Nothing in this section limits any mandatory rights available to consumers under applicable law.

10. Refunds for Partially Used Activities

If you voluntarily leave an activity after it has started, fail to complete the activity, or decide not to participate in part of the activity, you will generally not be entitled to a refund for the unused portion.

However, if an activity is materially shortened, cancelled or changed by the activity provider, AGADIR ACTIVITIES GUIDE may review the circumstances and determine whether a partial or full refund is appropriate.

11. Refund Requests

To request a cancellation or refund, please contact AGADIR ACTIVITIES GUIDE using the contact information provided on our website or in your booking confirmation.

When contacting us, please provide:

• Booking reference number;

• Customer name;

• Email address used for the booking;

• Activity name;

• Scheduled date and time; and

• Reason for the cancellation or refund request.

The applicable cancellation deadline is determined according to the local time of the activity location, unless otherwise stated in the activity-specific conditions.

12. Refund Processing

Approved refunds will normally be returned using the same payment method used for the original booking, where technically possible.

The time required for the refunded amount to appear in your account may depend on:

• Your bank;

• Card issuer;

• Payment provider;

• Payment processing method; and

• Currency conversion procedures.

AGADIR ACTIVITIES GUIDE is not responsible for delays caused solely by banks, card issuers or external payment processors after the refund has been successfully initiated.

Where payment was made directly to an activity provider or through a third-party payment or booking platform, the refund may be subject to that provider's applicable processing procedures.

13. Currency and Exchange Rate Differences

If your payment was made in a currency different from the currency in which the refund is processed, the amount received by you may differ slightly because of exchange-rate fluctuations or fees charged by your bank or payment provider.

AGADIR ACTIVITIES GUIDE is not responsible for exchange-rate differences or fees charged by your financial institution.

14. Third-Party and Affiliate Bookings

AGADIR ACTIVITIES GUIDE may provide links, booking tools, widgets or affiliate services operated by third parties.

Where you complete a booking directly through a third-party platform, the cancellation, refund and payment conditions of that third-party platform may apply to the booking.

Customers should carefully review the cancellation terms displayed by the relevant third-party provider before completing the booking.

15. Exceptional Refund Requests

If your circumstances do not fall within the standard cancellation policy, you may still contact AGADIR ACTIVITIES GUIDE and request an exceptional refund or alternative arrangement.

Exceptional requests are considered individually and may depend on:

• The reason for cancellation;

• How much notice was provided;

• The activity provider's policy;

• Whether costs have already been incurred;

• Whether the activity can be resold;

• The circumstances surrounding the request; and

• Any applicable legal requirements.

An exceptional refund is not guaranteed.

16. Consumer Rights

Nothing in this Refund & Cancellation Policy is intended to exclude, restrict or waive any mandatory consumer rights that apply to you under the laws applicable to your booking.

Where mandatory consumer protection legislation provides rights that are more favorable to the customer than this policy, those mandatory rights will continue to apply.

For customers in Morocco, consumer protection is governed in part by Law No. 31-08 concerning consumer protection and related implementing provisions.

17. Policy Changes

AGADIR ACTIVITIES GUIDE may update this Refund & Cancellation Policy from time to time to reflect changes in our services, booking procedures, supplier requirements or applicable legislation.

The latest version will be published on our website.

The version applicable to your booking will generally be the version in effect at the time your booking was made, unless a change is required by applicable law.

18. Contact Us

If you have questions about a cancellation, refund or booking, please contact:

AGADIR ACTIVITIES GUIDE

Website: https://agadiractivitiesguide.com/

Please include your booking reference number when contacting us so that we can process your request as quickly as possible.

Important Booking Notice

Please always check the cancellation policy displayed on the individual activity page and your booking confirmation before completing your purchase. Some activities may have cancellation conditions that differ from our standard 24-hour policy.

By completing a booking, you acknowledge that you have had the opportunity to review the applicable activity information and cancellation conditions.